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25 steps to successful club management
Extra resources on volunteer management
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Role and Benefits of a Volunteer Coordinator

What is a Volunteer Coordinator?

A Volunteer Coordinator helps manage the volunteers in a club. In small clubs, the position could be filled by one person or, in larger clubs, by a team of people, each with defined tasks. For example, a team of three might divide the role into the following tasks:

  • finding and inducting new volunteers
  • record keeping and formal processes
  • recognising volunteers and succession planning.
OR
  • coaches
  • officials
  • other volunteers
  • Volunteer Coordinators (or teams) benefit clubs by:
    • breaking down volunteer roles into smaller roles or tasks
    • acting as a designated person to support volunteers
    • helping increase the number of volunteers
    • assisting in the retention of volunteers
    • protecting the club by ensuring that club policies and procedures are followed
    • assigning tasks and spreading the workload among volunteers to prevent 'burnout'
    • maintaining clear communication channels with the committee or board
    • ensuring volunteers feel valued and supported.
       
  • The role of a Volunteer Coordinator (or team) may include:
    • ensuring clubs have the appropriate policies and procedures to support volunteers
    • promoting volunteer opportunities and attracting volunteers to the club
    • identifying a complete list of volunteers required for the club
    • identifying roles and responsibilities of volunteer positions
    • recruiting volunteers and matching them to specific roles
    • selecting and screening volunteers
    • inducting new volunteers
    • identifying training opportunities
    • recognising and rewarding volunteers
    • keeping records and documenting relevant information on volunteers
    • ensuring a future for the club by developing volunteers to take on future roles within the club (succession planning)
    • maintaining good communication channels between volunteers and the rest of the club.
       
  • Volunteer Coordinators (or teams) may also be involved in:
    • season planning
    • resolving conflict
    • working with the secretary to organise volunteer rosters and maintain records
    • submitting regular reports to the club / group committee
    • developing a policy on volunteering in conjunction with the rest of the club
    • ensuring that volunteering is addressed in the club's strategic plan.
       

Add to Action Plan  Action Plan Tips

Description: Create an Action Plan for your club:

• Click on suggested actions and send them directly to your Action Plan.
• Login in to modify/tailor your Action Plan.
• Save and revisit your plan.
• Share access with others.
• Keep track of completed tasks.
  • Determine what your club's Volunteer Coordinator or team will look like
  • Develop role description/s for club Volunteer Coordinator or team
  • View your Action Plan
  • Click to view Templates for this Section
  • Handbook Tips View Handbook contents page to download templates & information
    Description: Create a Volunteer Management Handbook for your club:

    • Download information or templates.
    • Select the entire handbook or specific sections or pages.
    • Modify/tailor the handbook to suit your club.
    • Use the handbook to store records.
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