Communication
Communication is a two-way process and is crucial when working with volunteers in a club. Only through effective communication can you ensure that expectations are understood and needs are met by both parties.
- To maintain good communication with your volunteers, ensure:
- they understand what their role entails, are welcomed and appreciated
- they are paired with a support person and know who else in the club can help them
- they are kept up-to-date with news and changes that affect them
- information and messages are brief, clear and concise
- their feedback is welcomed
- their concerns/complaints are handled professionally and quickly
- a variety of communication methods are used.
- The following information is important to share with volunteers:
- initial information regarding their role (see ‘Induct Volunteers’ for more information)
- ongoing information affecting their role
- changes in policies/procedures that affect them
- up-and-coming events they may be asked to help with
- changes to personnel that affects them - committee, volunteer coordinator, participants, other volunteers
- concerns/issues that affect them or those they work with at the club
- extra equipment/assistance available.
- Information to gain from volunteers includes:
- feedback on their area of responsibility/their role
- whether they have too much / too little to do
- ideas they may have to improve a procedure
- equipment/facility issues
- conflict issues
- assistance they may require
- good news stories
- results.
Communication methods between volunteers & the club